Frequently Asked Questions
Below are some commonly asked questions we receive from our clients prior to ticket package delivery.
Breeders' Cup Experiences' Official Packages are delivered complete with your tickets, itinerary, directions, point of contact and many guides and maps to aid you on your Breeders' Cup Experience! If you have a question about the event or about concierge services provided by Breeders' Cup Experiences, please email us or call +1.888.407.8164.
Official ticket packages can be purchased online or by contacting an event representative at +1.888.407.8164.
Easy payment terms* (i.e. split payments in increments) are available with Breeders' Cup Experiences. Please check with your Sales Representative or listed prices online on how to avail of our easy payment plans for the Breeders' Cup World Championship.
Yes, all pricing includes applicable taxes and fees.
For online transactions, your shipping and billing address must be the same.
If your billing address is a P.O. Box, your package will need to be picked up on site. Pickup details will be sent via email closer to the event date.
Tickets and other package components are sent approximately three weeks prior to the event via Ground delivery with other package components. Please note, signature will be required for pickup.
For online purchases: Visa, MasterCard, American Express and Discover are accepted. Additional charges may apply.
For offline purchases: Check, wire transfer or major credit cards (Visa, MasterCard, American Express and Discover) are accepted. Additional charges may apply.
In general, we will not share personally identifiable information about you with third parties, excluding our official partnerships. Breeders' Cup Experiences may send personally identifiable information about you, including your email address, to other companies or people when:
- We have your consent to share the information;
- We need to share this information to provide to you the information, product or service you have requested;
- We respond to subpoenas, court orders or legal process; or
- We find or have reason to believe that your actions on our website violate website terms or conditions or are in violation of law.
View our complete privacy statement here.
Yes, for online purchases, the maximum is 10 Official Ticket Packages per transaction. For transactions more than 10, please fill out our form or call 888.407.8164 for booking.
Where can I get information on ancillary services such as additional hotel night stays, tours, parties and transportation?
Please contact a Breeders' Cup Experiences representative at +1.888.407.8164, and we will assist you with all of the extras!
What are my transportation options if I purchase an Official Ticket Package through Breeders’ Cup Experiences?
With hotel accommodations: is already included with Breeders’ Cup Experiences.
We will have Luxury Motor Coaches take you to the track in the morning and back in the evening. They will leave right from the hotel.
Without hotel accommodations: If your package does not include transportation, you may add these services if they are available by contacting a Breeders' Cup Experiences event specialist at +1.888.407.8164.
Our event specialists are standing by to help you with all of your travel needs. Complete the form below or call +1.888.407.8164 and an event specialist from Breeders' Cup Experiences will contact you to help you find the official ticket packages that are right for you.
No, shipping is not available to P.O. Boxes.
Each year, Breeders’ Cup Experiences has an office on site where you can pick up your tickets during the event week.
Stolen, destroyed or lost tickets cannot be replaced.
If I am unable to attend the event after purchase or in the case of the event cancellation, will I receive a refund?
All sales are final. If the event is cancelled for unforeseen circumstances, QuintEvents will work with the event organizer to try to reclaim all or a portion of your purchase. Please check the terms & conditions in your purchase agreement for the specific event cancellation policy.
Yes, you can call +1.888.407.8164, complete the form below or contact us via firstname.lastname@example.org
3pm is the earliest hotel check-in time.
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